I will talk about my experience as a software production support engineer. For over 7 years I have been supporting software in various degrees and have developed some insights I feel would be helpful to others.
I will cover the most vital aspects of software production support and include some of the more memorable stories, with the lessons learned.
> Put on the right hat: Assuming the role of a support engineer
>> Ask questions: Getting to know the problem
>>> Have your tools ready: Being ready for analysis
>>>> Trust your team: Code reviews, quality assurance and best practice are your friends
>>>>> Take downtime: Ensure you recover
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