Conf42: Site Reliability Engineering 2021

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Don't Panic! Effective Incident Response

Quintessence Anx
Developer Advocate @ PagerDuty

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Incidents are the pits. They’re frequently unexpected and many of us scramble to respond to the alarm. But what if you could refine your response process so that it felt routine?

Today I’ll be talking about how to do just that - by adding formalized structure to your process.

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