Conf42: Chaos Engineering 2021


Postmortems, Continuous Learning and Enabling Blameless Culture

Julie Gunderson
Advocating DevOps @ PagerDuty

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So you’ve had an incident. Restoring service is just the first step—your team should also be prepared to learn from incidents and outages. In this talk you will learn some best practices around postmortems/post incident reviews to help your team and organization see incidents as a learning opportunity and not just a disruption in service. In this workshop, attendees will:

  • Get an overview of blameless postmortems
  • Learn techniques for effective information sharing
  • Learn how to run a postmortem meeting effectively
  • Understand the difference between “blame” and “accountability”

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