Hello everyone, and thank you for joining today. Today we'll explore how government agencies are embracing cloud technologies to digitally transform their operation, improve citizen engagement, and also how to optimize internal efficiency, especially using Salesforce government Cloud. So this session is filled with real data points that we have collected, so far with success Metrices and a forward looking view into what's next for the public sector digital transformation. So why there is a need for transformation in public agencies. So currently, as public agencies are under increasing pressure to modernize their tech stack and, also to modernize their outdated. Systems and to meet rising citizens expectations and also to deliver services with greater transparency and speed. So from 2020 to 2023, cloud adoption in the public sector grows by 72%. You know how much demand there is for GCP or AWS or even, Azure. so there is almost a 72% increase in. From 2020 to 2023, signaling a strong, digitalization driving the shift, our demands for, better service, accessibility, strong efficiency and crisis responsiveness, legacy systems are no longer sustainable. And those have high costs in maintenance and also digital push platforms like Salesforce are helping to bridge the gaps. So why Salesforce? Government cloud. So Salesforce Government Cloud is built to meet the unique security compliances and scalability needs of public sector entities. So it has federal and compliant infrastructure to ensure strict adherence to federal cybersecurity standards. And also 99 per 99.95% security compliance rate demonstrate high reliability, and it also has a S 2 56 encryption. For data addressed and TLS 1.3 for data in transit. So role based access controls and a multi-tenant architecture, improve resource utilization by 70 per 71% and also virtually ate, crossed and data leakage by 99%. So what are the, real world, impacts metrics using, Salesforce? agencies are seeing major improvement. That have already been using, Salesforce. So one, one is the permit processing time has dropped from 15 days to just three point, 3, 2, 2 0.3 days. by using Salesforce AI and also administrative overhead costs have been slashed by 67% due to digitalization and automation. So now agencies can also handle three times more, service request without increasing headcount and still maintain a 91. Percent, service accuracy and also the omnichannel communications, the emergency notifications and AI powered self service. All these will be, adhering, to lower the time for self resolution of cases, and also will, reduce. The, low hanging cases when a citizen opens a case, using Salesforce, when the agencies are using the government cloud. And also the operation Excellence, has also been improved, a lot, by automation, and also by using, internal workflows and flows within Salesforce. So every day, 18,500 transactions are processed to automated approval chain, so there is no manual. Intervention of people or the government employees, to, manually, approve, or reject the data. So by this, the number of cases handled every day by the agencies has improved a lot and the citizens are also pretty happy on, on looking at the results and also the smart routing, powered by machine learning, reduced, misdirect, requests are also. Improved. And, the SLM monitoring with automated escalations, results, potential violation within required timeframes. intelligent resource, management, resource allocation is now, data driven. so staff utilization has improved by 52%. and also AI forecasting achieves 88.5% accuracy, helping agents. This, anticipate and, balance the workload and also hire efficiently. So service select bottles and bottle service delivery bottlenecks are also reduced by 42.5%. So predictive maintenance saves medium sized departments, 1.8 million annually, thanks to a 75.3 reduction in unplanned downtime. So the crisis management, readiness during emerging. Salesforce provide a coordinated, scalable response. A unified crisis dashboard cut average response time by 55, 54 0.2%. system, managed 12,000 plus concurrent incident report without data loss. And the 81.7% improvement in resource allocation, ensures help reaches where it's needed the most improved message, delivery success across vulnerable population from 76 to 94.5 percentage. So data driven. Decision making. Salesforce enables smarter governments through analytics. Also, advanced algorithms and realtime data. realtime data dashboards improve operational efficiencies while, for 2.7 percentage departments report average annual saying of 22.1 million. agencies now predict citizen and demand are ate anomaly early and are just purchased proactively. So how does. All this happened. So Salesforce have seamless integrations, and advanced security integration and interability. these are pretty, critical, when you are using advanced infrastructure. So APIs, through APIs, there is decre, the request latency is decreased, and also the response variation is also reduced by 43 point 42.3 percentage data migration is accurate. so that no data is. Is lost, during the transitions from old system to new system. And also mobile infrastructure supports eight 50 K request, per day at 0.9 seconds average response time. So multilayered security data detects 99.8% of data breaches across 1.2 million transactions daily per each, agency. So what is, what does the, future, outlook, capabilities, look like? So ai, all AI models. Now deliver 92.7 accurately in platform recognition and prediction. Blockchain and IOT configurations have improvement data by 94.1 percentage and advanced analytics improved, resource allocation efficiency by 51.8 percentage. And enhanced security now prevents 99.97 percentage of unauthorized systems. So not only does every agency, can use, AI powered, service agents. so that whenever, a citizen or anybody using a service, by the government agencies, they can, when once they create a case, or any kind of request, the AI agents, will automatically, solve the low hanging foods. once this happens, the number of cases, created, as the number of cases, creation increases more, the response time. Will also be decreased because of even of AI powered services. so once these AI powered services are introduced, into the government cloud by the agencies, the low hanging cases will be resolved and the regular, regularly, created cases by different citizens, will be automatically resolved by looking at the history. So overall, the next generation government cloud, will have more security enhancements and more. AI capabilities, so that even, with many cases, created many backlog cases that are already there. there is a significantly, less, turnaround time and also the resolution is within, minutes and it does not take days, for the already, created cases. Thank you.