When something goes wrong, it can be tempting to gather as many people as you can to fix it. Each person can contribute tremendous value through diverse viewpoints, but too many people can overcrowd your response, leading to miscommunication, redundant work, and much more. This talk will teach you to avoid overcrowding incidents through smarter escalation policies, role-based tasks to organize efforts, and more efficient communication. A lean, focused team of relevant players can achieve much more than a bloated, confused one. Only then will you start to reduce the burden for your on-call team and keep customers happy.
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