Conf42 Incident Management 2025 - Online

- premiere 5PM GMT

Building an efficient Incident management process for Customer Returns & Refund issues

Abstract

A seamless customer experience where returns and refunds are handled swiftly and efficiently can increase customer trust & satisfaction. Our proposed incident management process is designed to minimize downtime, reduce errors, and increase customer satisfaction.

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Sahil Bucha

Software Engineer @ Meta

Sahil Bucha's LinkedIn account



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