Welcome to this conference. So my name is Rindi Ada, so I work for Blue Cross Blue Shield, love Michigan as a technical lead and then a solutions architect. So today's session is to cover about the wise parametrics in the healthcare right and how secure the vice parametric is and how can we streamline the workflows with the new vice paramedics technology to the healthcare, right? The healthcare organizations enter in, in the world, like facing a crisis, right? So it's, they have a lot of data breaches, everything that's getting breach as we all know what is happening in the market and more of what the data breaches compromised in millions of patients records, right? So if you are you'll be surprised one to see like how much. The data breaches. Why healthcare and when compared with the banks, right? So if you look at the black market, right? Whereas for the general card information, the credit card information, if it's like $5 but whereas the black market, so the healthcare record, each record is around like two $50, right? So it'll be very surprised to, or shocking to to know that information. But it's accurate, right? So that's why most of the cyber criminals target the healthcare industry. So that's where we need to ensure we have right security, and also we are maintaining all the security models in the healthcare to, to ensure the data related to the to the related to the U user is accurately available, right? So we don't want to, we don't want any breaches into the healthcare environment. So with that said, so let's go into more details, right? So the next one is, what is the need? Why, what is the critical need and why do we need that? In, in, in the enhanced, like with the, in the healthcare security, right? So there's, as I mentioned earlier, right? So cyber criminals are targeting the healthcare industry. So because some of the. Some of the open challenges is like users having the weak authentication processes and the practices and password base, which is very inadequate to protect, right? It's a older way of authenticating, right? And when it comes to unique challenges, right? So healthcare operation, very high pressure environment, right? So where it, it has access to the critical information, so live death and everything. All of this information, so the clinicians required, and whenever, like it needs to be secured, right? So these emergency situations like where traditional authentication creates dangerous delays, right? And some of the senior consequences, like medical identity theft, can lead to incorrect treatments and also some of insurance frauds. Author access can result in the altering the stolen record, right? And also prescriptions or disrupt critical care operations. So with that, say, let's go to the next slide, which is the evaluation of biometrics totally in the healthcare industry, specifically to the authentication. So the biometric authentication represent a fundamental shift from the knowledge based security, right? So if you look at the current market or a current environment where majority of the people are, wanted to have the knowledge base authentication, right? So we're having the contract numbers, date of birth, zip codes, all of that data as a security, right? But if you all look at it, like some of the data is already available in the internet, right? So anyone would be able to pull the data and should be, and we'll be able to authenticate or as you, right? So that's where we need to. We need to ensure, like we have some new methods of authenticating in the healthcare, right? So there's are different types of biometrics, right? Like the finger fingerprints, which is leveraged in the, some of the pharmacy accesses. And at the same time you have the facial recognitions and also area spanning, and the same way, like a palm in authentication, right? But out of all of these, so the interesting one would be like wise biometrics. So it has significantly be, this are significant changes in the wise biometrics technology. Which is currently leveraged in majority of the organizations. Which can be leveraged for authenticating the members or authenticating the employees within the healthcare and streaming the workflows using the standard wise of the customers. So the advantage of this is the customer doesn't need to carry the. The traditional contract number, data, birth, the employee card everywhere, right? So it doesn't need to be carried, right? So some of the key applications, which can be leveraged which of the which of these can be leveraged is like the access control staff, right? And the same way the fraud prevention insurance claims. And at the same time, why metrics in the contract center, right? Some of the benefits of this is like the. Build security, right? Reduced errors and also the same line. It does streamline the workflows and enhance the patient's trust at the same time. This is gonna have a lot of cost savings in the environment. And I we understand, like when we look at the broader picture, right? So there are some challenges, right? Everything is not like a smooth in in, in the new. Technology, right? We need to look at from different perspectives and we also need to understand what are the challenges, right? So some of them will be like, there, some of the privacy concerns and some of them will be bias and accuracy of the authentication in the healthcare with these adoptions. And there'll be some adoption barriers as well. And also at the same time, the regulations and standards. So the biometric revolution in healthcare is not, about the security, right? It's about creating safer and more personalized and efficient healthcare so that, that's where the wise biometrics is getting adopted in the healthcare industry. So we need to understand, so there is a perception how, regarding the adoption wise biometrics is. Might have some other challenges like fraud. But whereas if you understand this technology more, right? So it's not like a wise print, right? So there's a lot of factors that are taken into consideration when this technology create a wise print. So some of them are like the physiological foundation, so where every individual person have a unique vocal signature, right? So it's vocal card, like article gon, there's a lot of variations in every unique voice, right? There's a pattern. So that, that, that's unique to every person and there is a. Behavioral pattern, right? So the habits of pronouncing the pattern like a speech and innovation that develops over years of language, right? So all of these, including some of the advanced processing behind the scenes, like the modern security systems will be leveraged like the fundamental frequency, like the spectral distribution, all of these, including the machine learning in order to create a wide sprint. So this is going, this is. With all of these patterns, right? Or the signs of the technology. It always the unique voiceprint will be created for every user, right? So it's not like someone can impersonate my voice so that the false accept would be very less if you use the wise biometric solution. So now we also need to look at it from the enterprise scale implementation, the healthcare. So there's a lot of deployments, processes available, right. But as we always mentioned, or we always plan to, right? We need to secure the wise to make sure we are going with the right technology in the environment. So some of them, like we have to do some pilot before we move, before we migrate to the wise biometrics. Identify all the challenges because challenges, some of them are unique to the platform, right? And our techno and our application or our environment or our organization, right? So we need to ensure we learn ahead of time what are those challenges are going to be. So that would be smoother transition of the implementation. And we also need to understand what are the infrastructure preparations, right? What is the network or the bandwidth or the, what is the redundancy we are going to have and at the same time, continuing the performance monitoring and the improvements. And change management, right? We, it's very crucial, right? So we need in the environment to make sure we have the right operational efficiency and the patient safety. So the same, if you look at the, some of the measurable impacts on the clinical operations. So the, what are the, so the, based on a recent survey, right? So with the wise P implementation in the clinical operation, there is a, there is authentication time reduction of 83%, right? So generally the knowledge based authentication as we previously discussed. So it's more like a traditionally asking, Hey, what is your unique id? What is your date of birth? What is your social security? All of that. But with this new. Wise biometric technology. So why something can like manual credential entry. We don't need to enter the manual manually, all the credentials entries, right? So the, with the wise biometrics, it's going to leverage your wise to authenticate and then just keep moving. It And at the same time, there's also 67% support request. Reduce reduction, right? Some of them, majority of them are related to the authentication. So where the member, where the clinic clinician or the customer try to authenticate if their wise is not matching right? Sorry. If the member if the clinician tried to authenticate and some of these clinician doesn't work right. So the, basically the knowledge base, so majority of them will be calling the customer care. So for the support to look into the issue. But with this biometric you'll not be running into those challenges, right? So when you have a higher user satisfaction rate because clinic clinical operations, right? So it's very critical for the, in the healthcare, right? So it's more like how much satisfied your healthcare staff is. And at the same time, this will increase the overall efficiency gain in the workflow process. So there, these are some of the measurable impacts. We have noticed in the clinical operations and at the same time, so we have a lot of platforms, our customers or the providers available in the market, right? So we all need to make sure we are going with the right product. So there are multiple products in the market, so we all need to, so whenever there, there's a consideration to make it to the wise biometrics. We as organization, we need to take a look at it or assess what are the products that are available in the market. And at the same time we need to see what is what product can work with our applications or the integrations within the IVR, right? Or the self-service. And at the same time, at the CRMs, which is like the main critical one for the csr. So we need to see which product is more reliable and which can provide more accuracy with less false positives, right? So that's the assessment that needs to be done. And we also need to look at which of these providers support some of the historical enrollments, right? Some of the previously recordings available in the previous platform can be leveraged to enroll the. Customers or clinicians so that when they call next time, instead of enrolling them again, we can be authenticated, which is trying to gain an efficiency. So at the same time, we need to ensure we are following all the HIPAA compliance, right? So all that is main critical for any of the healthcare. So we need to make sure we are following all the HIPAA complaints when we try to integrate the wise biometric solution, right? So the next one is the challenges. So there'll be a lot of technical challenges, as we all know, right? None of the product is a hundred percent perfect, right? But we need to see which, which works for our organization. Some of the technical challenges is the nice environment, right? So when you try to authenticate, if there is background noise, so then system, sometimes you may not be I of getting a voice match. You may get a voice mismatch, right? At the same time, as we all know, right? Doing when we are ill or very great, so Wise will be different. Little bit at the same system. We might have some challenges in authenticating you. And some of the organization challenges are, we need to take a look at it software, like how much the licensing cost is and how much is the training and the expenses and what is that professionals like. Workflows, disruptions, the migrations and some of the regular regulatory challenges is like privacy concerns wise, web metrics, right? We need to be very careful and in attention to the compliance. Some of the regulatories are HIPAA and bpa and GDPR. Some of these there are specific requirements, so we need to ensure the organization, we involve the primacy and security team when we are coming up with a lot of this strategy discussion. We all need to make sure there's some adv, some other mitigations is right? So we need to balance it out whether we wanted do threshold with a high match or whether we wanted to authenticate even if the response came back as medium or a low. Which all depends on how you do the configurations. And we also need to have need to see what the. Business requirement is and need to look at it like a multimodal authentication, right? Providing some of the backups with the KPAs. And we need to ensure we are following all the right privacy policies and the data requirements and where the data is getting stored and at the same time. So we also need to look at deploying in a phased approach rather than going in a single deployment. So some of the best practices is pre rollout assessment. So we need to do a, we need to be very. Planning. So some of these planning needs to happen ahead of time, right? So we need to understand what is the kind of comprehensive site surveys, so the infrastructure audits and the user interviews and technical testing to identify potential challenges before implementation and multimodal integration. So we need to ensure some of the backup options are available, so when authentication fails, so in case of wise authentication fails, we need to switch back a failover to knowledge based authentication without impacting. Clinical staff or the members of the customers. And then from the deployment perspective, we had to go in a phased approach. So with a very department selected department for testing, like a performance. So there'll be opportunity for tuning the application, right? So based on our environment. At the same time, comprehensive training needs to be performed to all the users so that everyone understand the criticality so that we can have, so the right ROA is returned with the wise, with these solutions and some of the, as I mentioning earlier the security and the benefits of the compliance advantages. So it really, it does eliminate the password vulnerable days. Wise cannot be easily stolen. So someone cannot take your voice and try to authenticate you as you. So the system has is system would automatically understand whether it's a human talking or it's automated mission. So the same time some of the prevention of the credential sharing, right? So whereas some of the credentials are stolen, are shared. So that's where now using the Y makes this a common practice. So now it is like non address capabilities. So it does create an indisputable records of system access, user actions, and the transaction approvals that cannot be disputed. So some of the complaints advantages is, so it does provide a detailed logging for user authentication, like a granular access capabilities, which are required for HIPA regulation, right? So the technology strong authentication s another unauthorized access. So to in order to meet the compliance reporting, so some of the principles of least privileges system support, fine grain access controls based on user identity roles and the time of access in order to meet the regulatory requirements. So there are some privacy things we need to take into control when we are designing, like making sure the customers are aware, like we are gonna leverage their wise for authentication or enrollment. So there are some of the templates which are available, right? So that can be leveraged for as a sample and global compliance, right? So flexible architecture needs to be planned to require while maintaining consistent security capabilities across the global organization. So some of the future trends and technology advance advances we are seeing is like AI advancements, where that's the buzz word. We are hitting everywhere, right? So there would be an, a quick learning on the algorithm that is getting obtained, which does improve the wise patterns in order to reduce the false mismatches during the when the user is having an illness or emotional stage, at the same time, like natural language processing, it is like more sophisticated, like reducing the training requirements. As edge computing, right? So which does relate to the privacy concerns by managing any of the data transmission and IO ot, right? Like the integrations which does monitoring the equipment and ensuring the right controls are available in order to meet the security requirement. And the continuous authentication right system continuously verifies whether the users are getting authenticated rightly, or if there is any imposters who are read. Trying multiple times to authenticate or impersonate, at the same time, enhancing the technology, right? And the next one is the path forward. So the watch P metrics is a very transformative opportunity, right? In the healthcare industry. The technology is unique combination of strong authentications, but we need to ensure we are implementing the right workflows are getting integrated, and there is evidence of from enterprise scale deployments that. Efficiency, the security and the user satisfaction justify the implementation of the investment. However, successful implementation requests, careful planning adequate resources, sustained commitment to address technical challenges, user adoption issues, and declaratory requirements. So why of them is deployment is a very comprehensive change shift from the historical knowledge base authentication and leveraging technology to lever to, to leverage wise for the authentication. So this is a very huge shift from the traditional KB authentication. So some of the recommendations is the comprehensive assessments. So as we need to ensure, we do evaluate security requirements, right? We need to ensure the privacy and security teams are involved and identify all the use cases and what are the challenges. We are going to run into the same time pilot program. So we need to go in a phased approach of deploying the capabilities. That does minimize the risk and resource commitments and making sure the regulatory planning engage all the legal and compliance experts to ensure the implementation meets the regulatory requirements. And some of the strategic planning is the first rollout with appropriate resource and executive support. So that's where we need to be very good planning so that you don't, so that implementation will be smoother if the planning is not good. We run into a lot of challenges during the implementation. So that's all related to this particular session. I hope this will be helpful for you and if you have any questions, please feel to feel free to reach out to me on the LinkedIn. And thanks everyone. Thanks for giving me this opportunity.