Conf42 Incident Management 2025 - Online

- premiere 5PM GMT

Incident-Ready Contact Centers: AI, Automation, and Resilience at Scale

Abstract

Incidents are inevitable—but chaos isn’t. Learn how AI-driven contact centers reduce toil, speed up resolution, and stay resilient under pressure. This talk delivers real-world insights and proven patterns to turn your support systems into calm, coordinated incident-response engines.

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Sujit Kumar

Vice President of Technology @ Copart

Sujit Kumar's LinkedIn account



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