Conf42 Machine Learning 2025 - Online

- premiere 5PM GMT

Dynamic Rebranding in DITA: Scaling Content for Co-Branded Experiences

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Abstract

In this talk, I’ll walk through how we architected a single-source, structured documentation system using DITA, AEM Guides, and conditional publishing workflows to power co-branded product documentation for global partners. This includes delivering content across multiple channels—web, PDF, and JSON—while accommodating branding and feature set differences, all without duplicating source content.

Summary

Transcript

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Welcome to my session about dynamic rebranding in data, scaling content for co-branding experiences. So myself, I'm Rakesh Conda, a solution architect with 13 plus years of experience in enterprise content platforms, including large scale a EM and a EM guide deployments. Today's conversation is for any team out there managing complex multi-platform content challenges and looking for a smarter, scalable way to deliver. So the agenda for the meeting is we are gonna talk about the business challenge, challenges faced by business out there and how one can decide a EM Guides is a solution. And what happens when you implement the a EM guides, a EM in action and the outcome of the implementation, the impact and results. We are gonna walk through all the four scenarios today. First let's talk about the business challenge. So modern businesses are expected to deliver fast, personalized, and helpful content. Customers want answers now in their preferred format and on their preferred device. At the same time, internal teams are being asked to do more with less, more audiences, more platforms, but fewer resources. The challenge becomes how do you meet rising expectations while staying efficient? Businesses must serve direct customers, partners, internet employees. You have many different stakeholders, many different kinds of audience who need the content. So delivering the right content to the right audience at the right time has become critical for every business out there. Play go to be website. It's p chat bot, mobile apps, product and even P commission. Every channel has its own rules for contain and multiply multi parts and bands. Few have a product that. You have research ation needs, so without structure, things fall on all around, which are scalable in certain are not suitable or, and even sustainable. There is a love current across channels. So now the CS landscape, the many organizations, they have too many because they acquire product. Each product comes their own combination. And the, their own documentation source, you end up too many contain management system cycle or depending on what are if, how comes and has requirements and in process already, not modular tribal knowledge, like knowledge cater up and needs right to have deliver on channel in for partner and to different, black from s earlier. Main organizations, they are still looking up. Mix of old dead semesters and old publishing processes, lack consistency. And with any semester you can is click platforms, whether you need update the product activation, it becomes a. Without realizing the bending consistent skin and skin brings a bit what needed is shift a structured, centralized, and automated contain data and a guide command. So pending. Are there any points? Each part come with a different requirements. Parts need the documenting to be deliver in and required to be delivering, in or in ML format. So with rebranding or ing with each. Buffet brings a referred problem or a different way. Deliver, rebrand, deliver documentation, omnichannel Indian put to be deliver. So best say brand require, it, let's say have who telling practice. And. The tap or chat PT or the technology resell it, but with different name you can relate GPAI or AI view in that, the part one. Now, newer product accumulation, U-I-G-P-E keeping. Check 18 month, but when all partners to be placed, part terminology need to be placed and sometimes like you partner require. Than brand guide like our, have a DT board on e electric company that do re our product. So each brand has a own brand. So our ation change reason installer change logs. And there the acquisition also can, current innovation needs to change and offering may also change, right? In a product, it may have different of fear. And when you sell the product, have gu set of features. So there is a gap and document need reflection. And all time perhaps is do not. End the flat, the least parts in you in, in Africa. You may have it in, so like the volume is score by lot. So if you rethink about this content challenge, and if you are trying to solve for this as a team or multiple teams try to gather and solve it, right? What I would say is tackling this challenge starts with alignment, right? Stakeholders need to surface the real issues, whether it's version control, branding apps, or inefficient reuse. Clarify goals across teams forecast growth because if the content systems aren't built to scale now they're, they'll collapse later or very soon. You may not even realize how soon that is with the way things are changing now. So also focus on operational efficiency, agility, data-driven decision making, that's the foundation for content systems that grow with your business. So the CMS sprawl is real. If your organization has multiple CMS platforms, multiple branding updates or inconsistent publishing processes you are not alone. And this session is one of those steps that you can take to solve for it. So modern content demands, unified governance, automation, and intelligent re reuse a shift to a smart content architecture and that's where you begin your road to a EM guides. Like I was saying, a modern system must start with a single source of truth. Not too many CMS systems, just one source of truth centralized From there, it should also support modular, reusable content blocks, automated brand controls, and multi-channel publishing. This is exactly what data plus a EM Guides delivers. It's not just about writing, it's about publishing intelligently. You get a single content management system. An omnichannel distribution, your content is consistent and the maintenance is centralized to one source of truth. So why a EM guides, when you are shopping, like you look for certain set of features, right? When choosing a platform, you have to look for four things. One structure, two scalability. Three omnichannel capability and the ease of use. And if you are trying to bring in new producers, new content creators, the learning curve should be like minimal. It should not be too difficult for them to, start using the system because. You may start with one team, but it may grow to multiple teams. So a EM Guides provides all of that with the added bonus of native data support partner specific customization and seamless delivery options. It allows you to manage everything from one place and deliver anywhere. So the answer is very clear. A EM guides it is because it provides all the. Answers for the challenges that modern companies with complex content challenges face. So how it all works, with a EM Guides your content lives in data topics. Each one is reusable, modular, and adaptable data valves on one side filter. Content for different audiences. Conditional attributes allow you to control what appears for which partner or which platform. Key maps automate brand swaps. It's one content set that dynamically gets assembled and delivered. So with a system like this, you get modular content structure. You can rebrand dynamically for any number of partners because it's modular you. You have topics that gets assembled into maps. You can reuse and reduce duplication. Your content assembly is like a Lego. Lego blocks you. You take each modular. Module topic and try to build, assemble, and then, create that user guide or that troubleshooting document. And with this, you also get a better version control because it is built on top of a EM. A EM comes with a very good version management tool, and the maintenance is streamlined. Update updates are reflected across all content. It's reused content and the ecosystem is all unified with a better enhanced authoring and authoring system and a great user experience. So let's take like I was saying let's take this example. Where you have a product that, that multiple partners sell, you take this example of like at and t selling your product with a name, and then Vodafone selling the same product with a different name. And obviously there is a feature gap at and t Mega a. List of features and Vodafone may get a different set of features. There is a product gap, and as you your product may also behave differently based on platform for Android, you may have certain set of features. For an iOS, you may have a different set of features, so you, your needs, the, your needs for customizing the content grows with all these factors coming into place. So yeah, if you look at the dynamic rebranding in practice, let's say partner A wants Smart Meet as the product name, and partner B wants to call it Global Connect, right? You use key maps. Each partner gets their own key map and you say Product name is Smart Meat for partner a. And product name is Global Connect for partner B in their own respective key maps. And that key maps take care of the dynamic product name swapping and let's say they want a different logo, different UI screenshots, even a different support contact. It's all configurable within your key maps. No content duplication required. The kind of smart branding logic. This kind of smart kind, this kind of smart branding logic scales effortlessly, And omnichannel output with one source. You, when you write documentation, you keep your first customer or the first product your main product in mind. So one source, but different outputs, right? Structured content allows you to. Output to HTML, output to PDF output to js ON or let's say your chat bots wanted in a different format, you can deliver with ease. Each format pulls the same content, but tailored via presets, the output presets for each of the channel needs. I may have one output preset for Vodafone, another output preset for bt and another one for Telus, depending on the partners, your. Number of presets grow, but the scale also grows and it's easy. One click and your output is generated for each of these partners. You write once, manage centrally, publish confidently to every touch point. So how to use data valves, let's say there are like, like I was saying they, there are certain features only apply to. In this case, Avaya right one of our partners and there is certain features that does not apply to Vodafone. So you have a feature name, you call it an attribute, and then you exclude, you have a set of data, valve file data valve file where you configure all your includes and exclude by brand rules. And in your output presets you can link these data files. So depending on which output preset it is, it can. Easily include and explore that piece of content. And therein you get the control by feature, right? You can deliver different outputs for different partners with a smart use of data valves, key maps, and multiple output presets. And in this example, if you look at this I have a product overview for each brand overview written in multiple different ways for each of those partners. And for each of these sections, you can tell the first one applies to partner X, Y, Z, and the second one applies to a different partner. And that audience attribute allows you to pick and choose and assign a piece of content to a specific set of audience. That is how you use attributes. For different partners and link it's like tagging the content by audience. So with a mix of all these you have key maps to manage your dynamic product labeling needs, tagging needs, and then you have data vials to control. Where each of this content goes and what you show based on platform or audience or partner, and you have output presets to generate different kinds of outputs PDFs, HTML or JSON, or eBooks, right? So once you have a system like this set up in a EM Guides, the impact is gonna be amazing. The results are gonna shock you. What takes. Months, may take few days to, get the same output with and without. So someone wisely said, content isn't the king, it's the kingdom. And with the way the digital content is growing it's at of Atmos importance today, now more than ever. So let's say you go ahead with this solution and it's time for celebration like you have solved for the challenges that you plan to solve. And, all happy faces, happy stakeholders. So benefits wise, if I go into the benefits, right? Organizations that implement this model, they report faster time to market. Lower error rates and smoother partner Onboarding content is always up to date. Branding stays consistent. Teams spend less time fixing and more time innovating. The system scales without, scaling the workload, like fewer resources, more output put, and things to remember. If you're dealing with content silos, inconsistent branding on multi-channel pain, this approach is built for you. Structured authoring gives you flexibility. Smart rules give you control, and a EM guides give you the tools to scale one source. Many faces deliver fast at scale. Oh, that's everything I want to cover. If I have any questions we shipped feel free, reach out. I always thank you.
...

Rakesh Konda

Engineering Team Lead @ RingCentral

Rakesh Konda's LinkedIn account



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