Responding to incidents is not just about wiring up the right tools, it’s also a strategy and process to know how to respond, how to record details of incidents, and how to learn from them after everything has been resolved. There has been a lot of confusion about the relationship of incident response to incident management, and alerting. In this session we will talk about the differences and the best practices for these key processes in healthy cloud operations environments. Expect to learn in this session.
We will also talk about on-call scheduling, shift-left, and how machine learning supports incident response strategies.
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