Conf42: Site Reliability Engineering 2021


Elephant in the Blameless War Room - Accountability

Emily Arnott
Blog Content Writer @ Blameless

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Christina Tan
Strategy @ Blameless

Christina Tan's LinkedIn account Christina Tan's twitter account

How do you reconcile the ideals of blamelessness with a demand for blame? When is accountability actually required? We’ll navigate these challenges by explaining:

How to empathize with blameful people - we’ll look at how their goals align with yours, even if their methods are archaic
How to skilfully respond to a demand for blame - blameful peoples’ goals can be achieved blamelessly - here’s how to communicate that
When is accountability necessary? - sometimes accountability is part of the best way forward - let’s figure out when
How to be blamelessly accountable - true accountability requires blamelessness - we’ll show you why

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