Conf42: Site Reliability Engineering 2022

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Implementing a Learning Team: A real-world case-study

Kurt Andersen
SRE Architect @ Blameless

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When you have an executive breathing down your neck, looking for answers, but no one person has the necessary information to provide those answers, what do you do?

This talk uses a case study from a cross-team collaboration effort at LinkedIn. The work was intended (and succeeded) to address specific knowledge, process, and skill gaps between teams via the methodology of a learning team approach.

With this specific case study as a focal point, the talk will connect sources from the wider literature about organizational learning and learning teams to highlight processes, organizational structures, and skills that can be used to foster a healthy work environment with inclusivity and inter-team camaraderie while also achieving important business metrics and getting answers for that executive!

Participants will learn:

  • principles guiding the implementation of learning teams,
  • strengths and applicability for learning teams,
  • how to foster a more humane and effective workplace by appreciating the importance of “work as done” above work as imagined.

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