Incidents are a great opportunity to gather both context and skill. They take people out of their day-to-day roles, and force ephemeral teams together to solve unexpected and challenging problems.
The first part of the talk will walk through the different things you can learn from incidents, including:
We’ll then talk about how to get the best value from the incidents which you do have as an individual, thinking about when is an appropriate time to ask questions, and how to get your own learnings without ‘getting in the way’.
Finally, we’ll discuss how to make this part of the culture of an organisation: as part of the leadership team, what can you do to encourage this across your teams?
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