Conf42: Large Language Models (LLMs) 2025

Harnessing Large Language Models for Enhanced Customer Experience: A Product Management Perspective

Drawing from 30+ years transitioning from live call centers to web self-help, and now AI-based solutions, this paper explores how Product Managers can leverage ML and LLMs to elevate customer experience. We'll focus on realistic, cost-effective changes to enhance CX without incurring high risk.