Shaquille O’Neal is one of the most celebrated NBA players of all time — and for good reason. When the team needed to put up quick points, they knew they could throw the ball to Shaq, and let him go to work. The skills are different, but there are a lot of engineers playing the Shaq role at their company. They’re the heroes who come in at 2 a.m. knowing just what to do to remediate fast and get...
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