Conf42: DevSecOps 2025

AI-Driven Customer Experience: How to Start, Scale, and Succeed in the Enterprise

This session will highlight practical strategies for using AI to transform customer experience in the enterprise. Based on my work at Snowflake and supported by real-world outcomes, topics will include: - Building hyper-personalized customer journeys using AI in industries like retail, finance, and healthcare - Case study: Using AI to analyze CSAT feedback and dramatically improve response...