Conf42: Observability 2025

RAG Beyond Chatbots: Transforming Customer Support with Observable Intelligence

This presentation reveals how Retrieval-Augmented Generation (RAG) is fundamentally transforming customer support operations, with implementing organizations achieving up to 40% improvements in first-contact resolution rates, 35% reductions in average handling time, and 25-point increases in Net Promoter Scores. Unlike traditional AI chatbots constrained by static knowledge bases requiring...