Conf42: Site Reliability Engineering 2021

Incident Response, Incident Management, and Alerts - Where do they fit in CloudOps

Responding to incidents is not just about wiring up the right tools, it's also a strategy and process to know how to respond, how to record details of incidents, and how to learn from them after everything has been resolved. There has been a lot of confusion about the relationship of incident response to incident management, and alerting. In this session we will talk about the differences and...